Find quick answers to the most common questions about shopping with us.
Orders & Shopping
1. How do I place an order?
Browse products, add items to your cart, and complete the checkout process.
2. Do I need an account to order?
No, you can checkout as a guest. Creating an account helps with tracking your orders.
3. How do I know if my order is confirmed?
A confirmation email/SMS will be sent with your order details immediately after purchase.
Shipping & Delivery
4. Do you offer Cash on Delivery (COD)?
Yes. COD is available for selected pin codes and may include additional charges.
5. How long does delivery take?
Standard delivery takes 4–7 business days, depending on your location.
6. Can I track my order?
Yes! Once shipped, you will receive a tracking link via SMS/email.
Returns & Refunds
7. What is your return policy?
Returns accepted within 7 days for unused items in original condition.
Note: Earrings, custom-made jewelry, and sale items are non-returnable.
8. When will I receive my refund?
Refunds are processed within 7–10 business days after your returned item is received and inspected.
Payments
9. What payment methods do you accept?
UPI, Credit/Debit Cards, Net Banking, Wallets, and COD (available in selected locations).
10. Why did my payment fail?
Network or technical issues may cause failure. Try again or use another payment method.
Products & Quality
11. Will the product look the same as the pictures?
Yes. Minor color or texture variations may occur due to lighting or screen differences.
12. Do you provide a warranty on jewelry?
We ensure high-quality products.
For defective items, contact us within 24 hours with an unboxing video.
Others
13. Can I cancel my order?
Orders can be cancelled before shipping only.
Once dispatched, you may raise a return request.
14. How can I contact customer support?
Email: support@purnajewels.com
Website: www.purnajewels.com
Our support team is always ready to assist you.