Purna Jewels offers a limited warranty of 6 months on selected products to ensure quality and customer satisfaction. This warranty is applicable only under specific conditions mentioned below.
The warranty is applicable only in case of:
Color fading
Polish issues
This applies under normal usage conditions of the product.
The warranty does not cover:
Physical damage or breakage
Scratches or dents
Stone loss or damage
Improper handling or misuse
Exposure to chemicals, perfumes, water, or sweat damage
Normal wear and tear over time
The warranty is valid for 6 months from the date of purchase.
Warranty claims after this period will not be accepted.
To claim warranty:
Contact our support team within the warranty period
Provide:
Order ID
Product images/videos showing the issue
Our team will review and verify the claim
Warranty claims will be approved only after inspection by our team.
If approved, Purna Jewels may:
Repair the product, or
Replace the product, or
Provide an alternative solution (as deemed appropriate)
Warranty is valid only for products purchased from Purna Jewels official platform.
The decision of Purna Jewels regarding warranty approval will be final and binding.
Warranty is non-transferable and applicable only to the original buyer.
Purna Jewels shall not be liable for:
Any indirect or consequential loss
Damages caused due to improper use or external factors
👉 This warranty is limited to color and polish only and does not cover any other type of damage.
For warranty claims or assistance:
📞 Phone: 8882544279
📧 Email: Support@purnajewels.com