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Purna Jewels Wallet Policy

1. Introduction

The Purna Jewels Wallet (“Wallet”) is a promotional, non-transferable digital wallet provided by Purna Jewels to offer users rewards, cashback, and promotional benefits on the platform.

This Wallet is a closed-loop system and is intended solely for use within the Purna Jewels website and mobile application.

The Wallet does not function as a payment instrument and is not intended for storing user-deposited funds.


2. Nature of Wallet

  • The Wallet is promotional in nature and is used only for:

    • Welcome bonuses

    • Cashback rewards

    • Promotional credits / coupons

  • The Wallet:

    • ❌ Is not a prepaid wallet or payment instrument

    • ❌ Does not allow deposits by users

    • ❌ Does not support withdrawals

    • ❌ Does not support transfers between users


3. Eligibility

  • The Wallet is available to registered users of Purna Jewels.

  • Purna Jewels may credit welcome bonus or promotional balance to new or existing users at its sole discretion.

  • The amount of welcome bonus is variable and may differ for each user or campaign.


4. Cashback & Promotional Credits

  • Purna Jewels may offer cashback in the form of:

    • Percentage (e.g., 10%, 15%, 25%, or any other rate)

    • Fixed amount (any value as decided by Purna Jewels)

  • Cashback:

    • Will be credited only to the Wallet

    • May vary across users, campaigns, or time periods

    • Is subject to conditions such as:

      • Minimum order value

      • Maximum cashback cap

      • Validity period

Purna Jewels reserves the right to change, modify, or withdraw cashback offers at any time without prior notice.


5. Usage of Wallet Balance

  • Wallet balance can be used only for purchases on the Purna Jewels platform.

  • Wallet balance:

    • Cannot be used outside the platform

    • Cannot be converted into cash

    • Cannot be transferred to another account

  • Wallet usage may be:

    • Full or partial, depending on applicable rules at checkout


6. Restrictions

Users are strictly prohibited from:

  • Adding money to the Wallet via:

    • Bank account

    • UPI

    • Debit/Credit cards

  • Withdrawing Wallet balance

  • Transferring Wallet balance

  • Misusing promotional offers or creating multiple accounts for unfair benefits


7. Validity & Expiry

  • Wallet balance (including cashback and bonuses) may have an expiry date.

  • Expiry details will be communicated at the time of offer.

  • Expired Wallet balance will be automatically forfeited and cannot be reinstated.


8. Refund & Cancellation

  • If an order is canceled or refunded:

    • Wallet amount used will be credited back to the Wallet only

    • No cash refund will be issued for Wallet balance

  • Cashback earned on such orders:

    • May be reversed or adjusted


9. Fraud & Misuse

Purna Jewels reserves the right to:

  • Suspend or terminate Wallet benefits in case of:

    • Fraudulent activity

    • Abuse of offers

    • Multiple account creation

  • Reverse any benefits wrongly credited


10. Modification & Termination

Purna Jewels may:

  • Modify, suspend, or discontinue the Wallet program at any time

  • Change rules, benefits, or conditions without prior notice

Continued use of the Wallet implies acceptance of updated terms.


11. Limitation of Liability

Purna Jewels shall not be liable for:

  • Loss of Wallet balance due to user negligence

  • Unauthorized access to user accounts

  • Technical or system-related issues


12. Governing Law

This Wallet Policy shall be governed by the laws of India.
Jurisdiction: Noida / Delhi NCR


⚠️ IMPORTANT COMPLIANCE NOTE (VERY IMPORTANT)

“Wallet balance is promotional in nature, non-withdrawable, non-transferable, and can be used only for purchases on Purna Jewels.”